Sponsor of the Marketing Campaign of the Year Award
BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
What we do?
We help our clients get closer to their customers, stakeholders and employees by translating research data into business intelligence you can act on. We do this through a range of market leading insight tools and a dedicated team of experts. Whether you define your needs by sector or by business challenge, we have a team which can give you the answers.
We are market leaders in a number of sectors – hotels, banking, media, transport, travel and tourism – as well as business challenges: branding, customer experience, compliance and more.
When you appoint us we want to know where you plan to end up – your goal. We will shape our research recommendations around that, so even if the components we suggest are ‘off the shelf’ the solution will be tailor made for you.
We ask our clients what they think of our performance when we finish projects. Our overall client ratings are impressive by any general standards, with our all-important Net Promoter Score* (NPS) standing at a net 61.8 (69.6% classified as Promoters and 7.8% as Detractors).
*NPS is a management tool used to gauge the loyalty of an organisation’s customer relationships.