Customer Service

The Winner
Birmingham Conservation Trust | Customer Service to Die For: The Coffin Works Birmingham
Highly Commended
  • The Houses of Parliament, Visitor Services Team
  • Heritage Learning, See, Touch, Live, Learn: Developing the Customer Experience

Why the judges chose this winner:

Quirky and innovative, they keep evolving, always trying new ideas and always with fun, passion and enthusiasm, and all in the most unexpected of settings.

Awards Sponsors & Partners

National Lottery Heritage Fund